DucAfrica Privacy Policy

DucAfrica is committed to protecting your privacy whenever you use our services or provide personal information. By using ducafrica.com or our services, you agree to this Privacy Policy.

1. Information We Collect and How We Use It

We collect information to identify you, process bookings, payments and refunds, provide WhatsApp booking confirmations, communicate important booking information, improve our services, and comply with legal and administrative requirements. Information may include your name, email address, telephone number, residential location, dietary requirements and accessibility needs.

2. Storage of Information

Participant information is securely stored using cloud-based database systems accessible only to authorised DucAfrica personnel.

3. Payments

Payments are securely processed by Paystack. DucAfrica does not store your full card details and receives only limited payment information required for accounting and administration.

4. Communications

We use your email address and WhatsApp number to send booking confirmations, activity updates, refund notifications and other important information relating to your participation.

5. Sharing of Information

We do not sell, rent or trade personal information. Information may be shared only where necessary with trusted payment processors, secure hosting providers, cloud storage providers, email providers, IT support providers and other administrative service providers who are required to protect your information.

6. Security

We use reasonable administrative, technical and organisational measures to safeguard personal information. No electronic system can be guaranteed completely secure.

7. Access and Correction

You may request that we update or correct your personal information by emailing elarabookings@gmail.com.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on our website.

9. Contact Us

This Privacy Policy should be read together with the DucAfrica Terms & Conditions.

Last Updated: July 2026